EDD Assistance

Submitted by robbee on Fri, 01/22/2021 - 19:08

IF YOU FILED FOR TRADITIONAL UNEMPLOYMENT INSURANCE (UI), NOT PUA, AND YOUR 2020-2021 BENEFIT YEAR HAS EXPIRED, YOU MUST FILE A NEW CLAIM TO CONTINUE RECEIVING BENEFITS. IF YOU RECEIVED AN EXTENSION, BUT YOUR BENEFIT YEAR HAS EXPIRED, YOU MUST FILE A NEW CLAIM.

Filing online is the quickest way to re-apply. EDD has told us that if your online application goes smoothly, you should be set within 2-3 weeks of re-applying.

If you are unable to file online, the next quickest way to call EDD. Our staff do not have access to the EDD system nor are we able process claims, but you may be able to reach an EDD rep who does when you call.  Here are tips on how to call EDD:

  • EDD phone numbers 1-833-978-2511 or 1-800-300-5616 – both numbers go to the same center
  • Monday – Sunday between 8 am and 8 pm PST (10:15/10:30 am or closer to 6, 7 pm seem to be best). 
  • Press 1 during the 1st recording, then press 2, then press 4 to get through to an EDD rep
  • Persistence is key when calling EDD.  You may get a message that your call cannot be completed at this time.  Hang up and try again. It may take some time and dialing to get connected to someone who is able to help you
  • Some EDD reps cannot transfer you, so you may need to call back to ask for a rep who can do this
  • There are 4 levels of EDD reps:
    • Tier 1 – cannot help you change problems and have limited access to your account.  Will usually offer to put you on a ‘call back’ list.
    • Tier 2 – have access to your account and can make some changes but you should ask for an adjuster if you have a complicated claim problem
    • Adjusters – have access to your account and can resolve complicated claim problems and if they cannot assist are able to email a supervisor or let you know what is going on with your account or what you should/can do to resolve
    • Supervisors – have full access to your account and can resolve complicated claim issues but usually work behind the scenes on issues that Adjusters can’t resolve
  • Please note that it is taking at least 3 weeks to process and pay when you file a new claim if your benefit year has expired and EDD staff cannot help accelerate this process.  But if it has been over 3 weeks since you applied, and you are asking when your claim will be paid and/or your claim payments on that new claim are still pending a week or two after certifying, you can ask if the EDD rep answering the call is a Tier 2 rep and that person should be able to help. 
  • And if you have a complicated claim issue, and have multiple weeks pending or another issue, it is best to ask for an Adjuster when you call.

IF YOU HAVE FILED A NEW CLAIM BUT ARE MISSING PAYMENTS:

You can check the date your claim was initially filed on your UI Online homepage under Benefit Year on the right side of your Claim Summary. Your issue might be that there is a gap between when your old benefit year ended and when your new year begins.

Once you file your claim, you need to backdate your start date to the day after your benefit year ended. This is the only way to ensure you receive the missed payments between when your benefit year ended and when you started your new claim. For example, if my benefit year ended on 3/22/21 and I filed a new claim on 4/1/21, I would request to backdate my claim to 3/23/21.

To backdate your claim, go to https://askedd.edd.ca.gov/, click on the Category “Unemployment Insurance Benefits,” then click on the Subcategory “Claim Questions,” then select the Topic “Backdate the Effective Date of my Claim Due to COVID-19” and click “Continue” to fill out claim information and type “Backdate my claim to mm/dd/yyyy” in the space provided for the new claim to start immediately after the previous claim’s ending date.

IF YOU HAVE ATTEMPTED THE ABOVE STEPS AND HAVE NOT GOTTEN A RESPONSE AFTER TWO WEEKS OF CALLING EDD, PLEASE FILL OUT THE FORM BELOW.

Contact Information/Información del contacto
Name/Nombre
Address/Domicilio
What is your issue?/¿Cual es su asunto?
Have you certified for ALL weeks pending of benefits?/¿Ha presentado sus certificaciones para TODAS las semanas pendientes de beneficios?
Have you contacted another elected official?/¿Se ha comunicado con otro funcionario electo?

REQUEST FOR ASSISTANCE AND AUTHORIZATION FOR RELEASE OF INFORMATION

Please carefully read the following:

By completing this form, I am requesting the Office of Assemblymember Aguiar-Curry (the “Assemblymember”) to assist me in working with the Employment Development Department (EDD) on my claim. I acknowledge that this may require the release of information contained in my records the dissemination of which may be prohibited by law. Therefore, I hereby authorize EDD and the Assemblymember to share all relevant portions of my records with each other, and to discuss matters relating to those records and my claim, until my claim is resolved.

I agree that I will not submit any personal identifiable information through this form that is not specifically requested. If the Assemblymember’s office needs additional information, such as my EDD number, the office will contact me to request that information.

SOLICITUD DE AYUDA Y AUTORIZACIÓN PARA LA DIVULGACIÓN DE INFORMACIÓN

Lea atentamente lo siguiente:

Al completar este formulario, solicito a la Oficina de la Asambleísta Aguiar-Curry (la "Asambleísta") que me ayude a trabajar con el Departamento de Desarrollo Laboral (EDD por sus siglas en inglés) en mi reclamo. Reconozco que esto puede requerir la divulgación de información contenida en mis registros cual la divulgación puede estar prohibida por ley. Por lo tanto, autorizo a EDD y al Asambleísta a compartir todas las partes relevantes de mis registros y a discutir asuntos relacionados con esos registros y mi reclamo, hasta que se resuelva mi reclamo.

Acepto que no enviaré ninguna información de identificación personal a través de este formulario que no se solicite específicamente. Si la oficina del Asambleísta necesita información adicional, como mi número de EDD, la oficina se comunicará conmigo para solicitar esa información.

Zip code entered is outside of the District. Please use the Find Your Rep webpage to find your District Representatives.

El código postal introducido está fuera del Distrito. Utilice la página web Buscar a su representante para encontrar a sus representantes de distrito.